Returns & Exchanges
At Neem London, we want you to be completely satisfied with your sustainable purchase. We offer a 30-day return window for all unworn items in their original packaging to ensure your wardrobe is perfectly suited to your needs.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original compostable packaging, ensuring all garment tags remain attached and the product is in original condition.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing